Intergrated Online Furniture Shop Management System
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Date
2024-11-06
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Uganda Christian University
Abstract
The development of an integrated online furniture management system for Hiro Serene Furniture Shop in Kabale, Uganda, aims to enhance efficiency by automating inventory control, order processing, and customer relationship management. The study emphasizes leveraging advancements in e-commerce, AI, AR, and cloud computing to align with industry trends and ensure competitiveness in the digital marketplace.
A review of studies on e-commerce in the furniture industry highlights benefits such as improved customer experience and inventory management, while also addressing challenges like limited internet access and security concerns. The proposed system seeks to fill research gaps by incorporating robust inventory management, secure payment processing, and CRM features tailored to regional contexts.
The research methodology involved a mix of qualitative and quantitative approaches, with data collected from 76 respondents through interviews and questionnaires. The analysis revealed the need for an integrated system to address challenges faced by retailers, such as fragmented processes and inefficient order management.
The system's design phase included creating architecture, database schema, and user interface wireframes, with the implementation focusing on software development, testing, and deployment. The resulting system intended to streamline operations, improve customer satisfaction, and enhance competitiveness for furniture retailers.
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apa