IMPACT OF WORKPLACE CONFLICT MANAGEMENT STRATEGIES ON EMPLOYEE PRODUCTIVITY; A CASE STUDY OF NTAKE BAKERY LTD
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Date
2026-04-07
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Uganda Christian University
Abstract
This study investigated the Impact of Workplace Conflict Management Strategies on
Employee Productivity at Ntake Bakery Ltd, Jinja. The research was guided by three
specific objectives: to investigate the forms of conflict management strategies used, to
examine the performance levels of employees, and to suggest possible solutions to
minimize workplace conflicts. A descriptive cross-sectional design was employed, utilizing
a mixed-methods approach. Quantitative data was collected from 43 employees via
structured questionnaires, while qualitative insights were gathered through interviews. Data
was analyzed using descriptive statistics (frequencies, percentages, means, and standard
deviations).
The findings revealed that collaboration (Mean=3.88) and mediation (Mean=3.63) were the
most prevalent and positively perceived conflict management strategies, whereas avoidance
(Mean=2.98) was identified as ineffective. Employee productivity was reported to be high
(Overall Mean=3.88), strongly linked to a peaceful work environment (Mean=4.09), clear
instructions, and regular feedback. Employees strongly recommended conflict resolution
training (Mean=3.98), regular team meetings, and neutral mediation as key solutions to
minimize disputes.
The study concluded that constructive conflict management strategies directly enhance
productivity by fostering a harmonious and communicative workplace. It is recommended
that management institutionalize collaborative platforms, invest in formal conflict
resolution training, and establish clear mediation protocols to sustain and improve
employee performance. This research contributes to the body of knowledge on conflict
management within Ugandan SMEs and provides practical interventions for organizational development
Description
Undergraduate