IMPACT OF WORKPLACE CONFLICT MANAGEMENT STRATEGIES ON EMPLOYEE PRODUCTIVITY; A CASE STUDY OF NTAKE BAKERY LTD
| dc.contributor.author | Naturinda Bridget | |
| dc.date.accessioned | 2026-04-09T08:21:18Z | |
| dc.date.available | 2026-04-09T08:21:18Z | |
| dc.date.issued | 2026-04-07 | |
| dc.description | Undergraduate | |
| dc.description.abstract | This study investigated the Impact of Workplace Conflict Management Strategies on Employee Productivity at Ntake Bakery Ltd, Jinja. The research was guided by three specific objectives: to investigate the forms of conflict management strategies used, to examine the performance levels of employees, and to suggest possible solutions to minimize workplace conflicts. A descriptive cross-sectional design was employed, utilizing a mixed-methods approach. Quantitative data was collected from 43 employees via structured questionnaires, while qualitative insights were gathered through interviews. Data was analyzed using descriptive statistics (frequencies, percentages, means, and standard deviations). The findings revealed that collaboration (Mean=3.88) and mediation (Mean=3.63) were the most prevalent and positively perceived conflict management strategies, whereas avoidance (Mean=2.98) was identified as ineffective. Employee productivity was reported to be high (Overall Mean=3.88), strongly linked to a peaceful work environment (Mean=4.09), clear instructions, and regular feedback. Employees strongly recommended conflict resolution training (Mean=3.98), regular team meetings, and neutral mediation as key solutions to minimize disputes. The study concluded that constructive conflict management strategies directly enhance productivity by fostering a harmonious and communicative workplace. It is recommended that management institutionalize collaborative platforms, invest in formal conflict resolution training, and establish clear mediation protocols to sustain and improve employee performance. This research contributes to the body of knowledge on conflict management within Ugandan SMEs and provides practical interventions for organizational development | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/3224 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | IMPACT OF WORKPLACE CONFLICT MANAGEMENT STRATEGIES ON EMPLOYEE PRODUCTIVITY; A CASE STUDY OF NTAKE BAKERY LTD | |
| dc.type | Thesis |