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Fintech Adoption and Service Delivery; a Study of Mobile Banking in Uganda, a Case of Busia Municipal Council, Western Division
(Uganda Christian University, 2024-09-08) Sydney Isaiah Oduki
This research aims to study Fintech adoption in particular mobile banking and how it impacts service delivery and it was carried out in Busia Municipal council western Division and it gives an overview of how fintech cause disruption of the traditional banking industry. It is made up of five chapters with chapter one giving an overview of the study highlighting the study background, problem statement, study objectives, research questions, significance of the study and limitations. Chapter two covers review of literature about the objectives of the study, chapter three addresses the plan and strategy of accomplishing the study, Chapter four gives a presentation and analysis of the study findings and Chapter five gives summary of the study objectives conclusions and recommendations. The study was carried out over a four months period from April- August 2024 and it adopted a qualitative and cross sectional design