Performance Management Systems and Service Delivery in Local Governments: A Case Study of Mbale District
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Date
2025-07-15
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Uganda Christian University
Abstract
This study examined the relationship between performance Management systems and service delivery
within local governments, specifically at Mbale District Local Government. The research aimed to
assess how performance standards, performance measurement, and result dissemination impacted
service delivery among employees. With a population of 40 and a sample size of 36 respondents chosen
using the Morgan Table, the study found that performance standards positively correlated with service
delivery, with 75% of respondents reporting its significant influence, though only 55% felt that current
practices were consistent and meaningful. Performance measurement also affected service delivery, as
60% of respondents indicated that performance measurements influenced their motivation; however,
50% expressed concerns about fairness and transparency. Result dissemination showed varied effects,
with 65% of employees feeling empowered by delegated tasks, while 40% reported added stress. The
study concluded that performance standards, performance measurement, and result dissemination were
crucial for service delivery but needed to be integrated with other factors. It recommended improving
performance standards practices for consistency, ensuring fairness in performance measurements, and
tailoring result dissemination strategies to individual needs to enhance overall employee satisfaction.
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Undergraduate research