Performance Management Systems and Service Delivery in Local Governments: A Case Study of Mbale District
| dc.contributor.author | Abdul Nasser Majid Matege | |
| dc.date.accessioned | 2025-08-26T08:28:34Z | |
| dc.date.available | 2025-08-26T08:28:34Z | |
| dc.date.issued | 2025-07-15 | |
| dc.description | Undergraduate research | |
| dc.description.abstract | This study examined the relationship between performance Management systems and service delivery within local governments, specifically at Mbale District Local Government. The research aimed to assess how performance standards, performance measurement, and result dissemination impacted service delivery among employees. With a population of 40 and a sample size of 36 respondents chosen using the Morgan Table, the study found that performance standards positively correlated with service delivery, with 75% of respondents reporting its significant influence, though only 55% felt that current practices were consistent and meaningful. Performance measurement also affected service delivery, as 60% of respondents indicated that performance measurements influenced their motivation; however, 50% expressed concerns about fairness and transparency. Result dissemination showed varied effects, with 65% of employees feeling empowered by delegated tasks, while 40% reported added stress. The study concluded that performance standards, performance measurement, and result dissemination were crucial for service delivery but needed to be integrated with other factors. It recommended improving performance standards practices for consistency, ensuring fairness in performance measurements, and tailoring result dissemination strategies to individual needs to enhance overall employee satisfaction. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/2932 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | Performance Management Systems and Service Delivery in Local Governments: A Case Study of Mbale District | |
| dc.type | Thesis |