Staff Attitude and Customer Satisfaction in the Hotel Industry
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Date
2024-05-30
Authors
Journal Title
Journal ISSN
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Publisher
Uganda Christian University
Abstract
The study examined the relationship between staff attitude and customer
satisfaction of African village hotel mukono kiyunga and the total population
which was obtained using simple random sampling. The study was random
quantitative since the major findings from field were descriptively presented
through the use of tables for easy understanding and interpretation.
This shows that out of 40 people which was obtained using simple random
sampling. The study was random quantitative since the major findings from
field were descriptively presented through the use of tables for easy
understanding and interpretation. I distributed a couple of research
questioners' and objectives which included ; what is the various dimensions of
staff attitude in vission for Africa hotel what is the level of staff attitude in
vissionforafricanhotel, what is the relationship between staff attitude and
customer satisfaction in Africana village hotel, to establish the various
dimensions of staff attitude in African village hotel. Using across sectional
survey design in which the survey questionnaire were used to collect the
required data
The study was able to make the following findings. The female gender the
highest with 66.7%, and 33.3 male, the respondents age the highest were less
than 30 having 46% of the respondents .The research findings revealed that
customer satisfaction is very important in expanding African village hotel as
indicated by the survey The researcher also revealed that there is close
relationship between staff attitude and customer satisfaction in
African village hotel. The research also found out that great percentage of
respondent 40% appreciates knowledge of management of improvement on
customer satisfaction.