Staff Attitude and Customer Satisfaction in the Hotel Industry
| dc.contributor.author | Saida Musa Kyakuwa | |
| dc.date.accessioned | 2024-06-05T14:47:21Z | |
| dc.date.available | 2024-06-05T14:47:21Z | |
| dc.date.issued | 2024-05-30 | |
| dc.description.abstract | The study examined the relationship between staff attitude and customer satisfaction of African village hotel mukono kiyunga and the total population which was obtained using simple random sampling. The study was random quantitative since the major findings from field were descriptively presented through the use of tables for easy understanding and interpretation. This shows that out of 40 people which was obtained using simple random sampling. The study was random quantitative since the major findings from field were descriptively presented through the use of tables for easy understanding and interpretation. I distributed a couple of research questioners' and objectives which included ; what is the various dimensions of staff attitude in vission for Africa hotel what is the level of staff attitude in vissionforafricanhotel, what is the relationship between staff attitude and customer satisfaction in Africana village hotel, to establish the various dimensions of staff attitude in African village hotel. Using across sectional survey design in which the survey questionnaire were used to collect the required data The study was able to make the following findings. The female gender the highest with 66.7%, and 33.3 male, the respondents age the highest were less than 30 having 46% of the respondents .The research findings revealed that customer satisfaction is very important in expanding African village hotel as indicated by the survey The researcher also revealed that there is close relationship between staff attitude and customer satisfaction in African village hotel. The research also found out that great percentage of respondent 40% appreciates knowledge of management of improvement on customer satisfaction. | |
| dc.identifier.uri | https://hdl.handle.net/20.500.12311/1523 | |
| dc.language.iso | en | |
| dc.publisher | Uganda Christian University | |
| dc.title | Staff Attitude and Customer Satisfaction in the Hotel Industry | |
| dc.type | Dissertation |