Bachelor of Public Administration and Management-MUC

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https://hdl.handle.net/20.500.12311/1478

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Browsing Bachelor of Public Administration and Management-MUC by Author "Christopher Buyela"

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    Contribution of Technical Supervision on Delivery of Health Care Services in Namatala Health Center IV in Mbale City
    (2024-07-25) Christopher Buyela
    Technical supervision provides clinical oversight and guidance to healthcare providers, ensuring that medical practices adhere to evidence-based guidelines, protocols, and standards of care. This study assessed the effect of technical on the delivery of health care services in Namatala Health Center IV in Mbale City. Specifically, the study investigated the effect of spot supervision on the delivery of health care services, the effect of performance improvement initiatives on the delivery of health care services as well as evaluation of routine supervision on the delivery of health care services in Namatala Health Center IV in Mbale city. The study adopted a descriptive research design. This design was preferred because according to Kigenyi (2017) a descriptive research design is useful in collecting views from a large sample. Since the researcher intended to obtain in-depth data about the effect of technical supervision on the delivery of health care services in Namatala Health Center IV, a descriptive survey research design was appropriate. The researcher collected data from 142 respondents in the study area who were selected using simple random and purpose sampling and questionnaires together with an interview guide were used to collect data from study subjects. The study found that seventy-six per cent of the respondents agreed with the opinion that routine supervision has significantly improved the quality of patient care at this health centre whereas 5% were in disagreement with the idea and only 19% of the respondents were not sure whether routine supervision has significantly improved the quality of patient care at this health centre. Additionally, study findings also showed ninety-two per cent of the respondents were in agreement with the opinion that performance improvement initiatives have improved patient satisfaction at Namatala Health Centre IV and those who disagreed represented 5%. 3% of the respondents were not certain whether performance improvement initiatives have improved patient satisfaction at Namatala Health Centre IV. The study recommended that authorities in Namatala Health Center IV should develop a structured schedule for spot supervision visits to ensure they occur more frequently and predictably. This would help maintain consistency and reliability in the supervision process. Furthermore, the authorities in the Health Center should provide comprehensive training for supervisors to improve their skills and effectiveness. Training should focus on best practices, communication skills, and methods for providing constructive feedback. They should also introduce standardized protocols and checklists for supervisors to use during their visits. These tools will help ensure that clinical guidelines and protocols are consistently followed.