Bachelor of Procurement & Logistics Management

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Assesing the Barriers to Implementation of Sustainable Supplychain Practices
(Uganda Christian University, 2026-05-08) Ivan Henry Ogaino
An assessment of the hindrances to the adoption of Sustainable Supply Chain Practices (SSCP) at Mukwano Industries Ltd. Due to the increased focus worldwide on sustainability, manufacturing organizations have been compelled to consider sustainability in terms of environmental, socio- economic, and other aspects of the supply chains. However, despite the need for the organizations in developing countries to adopt these initiatives, they fail to do so in a significant manner. Therefore, the purpose of the study is to identify any financial, technological, organizational, and institutional barriers to the adoption of SSCP at Mukwano Industries Ltd. Descriptive research was adopted along with the application of quantitative method. The questionnaires were administered to employees involved in procurement, logistics, manufacturing, and management departments. Descriptive statistics, including means and standard deviations, were used to analyze the collected data. The results show that the high cost of implementing SSCP, inadequate financial resources, poor technological infrastructure, employee resistance, lack of top management commitment, insufficient knowledge of sustainability practices, and weak enforcement of environmental regulations are among the key barriers to the adoption of SSCP. Organizational and financial constraints emerged as the most significant challenges affecting implementation. In conclusion, although Mukwano Industries Ltd recognizes the importance of sustainable supply chain practices, various internal and external barriers limit their effective adoption. The study recommends strengthening management support, enhancing employee capacity through training, adopting appropriate technologies, ensuring proper budgeting and allocation of funds, and enforcing environmental laws. This research contributes valuable insights to the existing body of knowledge on sustainable supply chain management in developing countries.
The effect of digital technologies on operational efficiency in Medium Entreprises: a case study of Paris Corner Supermarket, Mukono
(Uganda Christian University, 2026-05-18) Innocent Niwamanya
Abstract This paper investigated how the digital technologies have influenced the operational efficiency of Paris Corner Supermarket, a medium-sized retail business in Mukono Municipality, Uganda. Although the use of the Point-of-Sale (POS) systems, computerized inventory management, electronic payments, and digital communication tools started in 2020, the long queues, stockouts, and inaccurate data remained some of the concerns, whether these technologies could have provided the desired speed, accuracy, and cost-effectiveness. The study embraced a descriptive cross-sectional case study design. A census-based sample of 30 out of 32 staff (management, cashiers, and inventory personnel) provided primary data collected using structured Likert-scale questionnaires and interviews. Thematic analysis, Pearson correlation, and descriptive statistics (means and standard deviations) were used to analyse the data. The results showed the significant positive effect of digital technologies on operational efficiency (the overall mean = 3.85). The strongest influence on accuracy and reliability was on POS systems (mean = 3.90; r = 0.78) and then inventory systems on real time tracking (mean = 3.89; r = 0.72). The intermediate impact was on the speed of service using digital communication tools (mean = 3.63; r = 0.58). Nevertheless, infrastructural obstacles (network and power instability), technical hiccups, and lack of staff digital skills were significant hindrances to full benefits. The research concludes that digital technologies have significantly improved the working efficiency of Paris Corner Supermarket, but the most significant benefits can be achieved with the additional investments into the effective infrastructure and constant training. The suggestions are two-WAN internet backup, digital skills training (once a month), and cycle counting. The results will have practical implications to medium sized supermarkets, as well as, policy implications in terms of the digital transformation of the Uganda retail industry. Keywords: digital technologies, operational efficiency, POS systems, inventory management, medium enterprises, Uganda.
The effect of early supplier involvement on customer satisfaction in Health Care: Case study Nakasero Hospital Limited
(Uganda Christian University, 2026-04-30) Shanitah Namuswe
This study examined the effect of early supplier involvement (ESI) on customer satisfaction at Nakasero Hospital Limited in Kampala, Uganda. ESI was measured through three dimensions: supplier integration, information sharing, and collaborative problem solving.A cross-sectional survey design with mixed methods was employed. Data were collected from 52 employees using questionnaires aand Quantitative data were analyzed using descriptive statistics and Pearson correlation.Findings revealed strong positive relationships between all ESI dimensions and customer satisfaction. Information sharing had the strongest correlation (r = 0.856, p < 0.001), followed by collaborative problem solving (r = 0.820, p < 0.001), and supplier integration (r = 0.761, p < 0.001). Respondents agreed that effective supplier communication improves service delivery (Mean = 4.077) and early supplier involvement aligns with hospital needs (Mean = 4.000).The study concludes that early supplier involvement significantly enhances customer satisfaction in healthcare settings. Recommendations include strengthening supplier integration in procurement planning, adopting digital communication systems, and promoting collaborative problem-solving partnerships.
The impact of green practices on organizational performance: A research at National Medical Stores Entebbe
(Uganda Christian University, 2026-04-29) Daniel Oonyu
This study examined the impact of green practices on organizational performance at the National Medical Stores (NMS) in Uganda. The main objective was to assess how environmentally sustainable practices influence organizational efficiency, cost-effectiveness, and service delivery. Specifically, the study analyzed the relationship between green practices and performance, identified challenges affecting their adoption, and proposed strategies to enhance their implementation. The research was driven by the need to determine whether sustainability initiatives lead to measurable improvements in performance within a public healthcare supply chain context. The study employed a mixed-methods case study design, combining both quantitative and qualitative approaches. Quantitative data was collected through structured questionnaires administered to 67 employees selected using purposive sampling, with the sample size determined using Taro Yamane’s formula. Qualitative data was gathered through semi-structured interviews with key informants. Data sources included both primary and secondary materials such as organizational reports and documents. Quantitative data was analyzed using descriptive statistics, while qualitative findings were used to support and explain the numerical results. The findings indicated that green practices at NMS are moderately implemented, particularly in green procurement, waste management, energy efficiency, and eco-friendly packaging. These practices were found to have a positive impact on organizational performance, contributing to cost reduction, improved efficiency, better resource utilization, enhanced organizational reputation, and compliance with regulations. However, key challenges include limited awareness, inadequate funding, insufficient training, resistance to change, and weak supplier support. The study concludes that while green practices significantly improve performance, their success depends on consistent implementation and strong institutional support. It recommends enhancing staff training, increasing investment in sustainable technologies, strengthening policy frameworks, to maximize the benefits of green practices.
The contribution of spend analysis to effective strategic procurement for sustainable business practices
(Uganda Christian University, 2026-04-28) Priscilla Akwii
This paper has explored the importance of spend analysis in enhancing strategic procurement decision making. To sustainable business practices within the Ugandan organizations. The primary goals were to: (1) study the benefits of spend analysis in improving strategic and sustainable procurement decisions; (2) study. The obstacles which curtail successful application of spend analysis; and (3) measure it’s. Add value to cost efficiency and sustainability effectiveness. The research design involved a descriptive research design and used both quantitative and qualitative. Methods. The respondents were procurement officers and procurement (there were 109 respondents altogether). through questionnaires and interviews, managers, accountants and stores officers. Quantitative data were evaluated by the use of Statistical Package of Social Sciences (SPSS) and qualitative. thematic interpretation of responses was done to justify and explain the findings. The results indicated that the use of spend analysis remains minimal. The majority of organizations do not. Periodically check procurement spending and use manual or semi-digital monitoring. Difficulties like poor analytical abilities, missing or incomplete data, absence of digital resources, spend analysis is impeded by budget constraints, and lack of proper management support. Irrespective of these hurdles, spend analysis is moderately effective in cost optimization in procurement. By finding cost-saving opportunities, minimizing wasteful expenditure and assisting in. supplier contract negotiations. It has an effect on sustainability performance, though. Relatively low, because sustainability considerations are not incorporated in procurement considerations in full. The conclusion of the paper is that. Spend analysis is a valuable strategic and sustainable procurement tool, yet it requires well. Skilled people, quality data, good ICT networks, sufficient. finance and good management. Back-up. It proposes the investment in digital tools, staff training and increased leadership engagement to harness all spend analysis to achieve cost efficiency and sustainable procurement practices. Keywords: Strategic Procurement, Spend Analysis, Cost Optimization, Uganda, Sustainability.
The effect Of digital procurement platforms on susutainable sourcing In SMEs in Kampala Uganda
(Uganda Christian University, 2026-04-27) David Guum
This study examines the impact of digital procurement platforms on sustainable product sourcing among small retail businesses in Kampala, Uganda. The research is guided by R. Edward Freeman’s Stakeholder Theory, which emphasizes the influence of stakeholders on organizational decision-making and business practices. In the context of increasing global attention to sustainability, particularly through the United Nations Sustainable Development Goals, businesses are expected to integrate environmental, social, and economic considerations into their procurement and supply chain processes. However, small and medium-sized enterprises (SMEs) in developing economies often encounter structural and technological limitations that constrain their ability to implement sustainable sourcing practices. At the retail sector around Kampala, procurement processes are still associated with informal activities which include face-to-face negotiations, manual records as well as cash, which lack transparency and ability to trace suppliers. This research design was a qualitative investigation based on descriptive research design in order to understand the experience and perception of small retailers and managers in the implementation of digital procurement platforms. The data was collected by using the semi structured interviews with 20-30 purposely chosen participants that were with a minimum of two years of business experience and familiarity with digital procurement tools. The thematic analysis was carried out to analyze this data as suggested by Virginia Braun and Victoria Clarke. The codification process involved deductive themes which were based on the goals of the research and Stakeholder Theory and inductive findings which appeared through the reaction of the participants. The results show that the degree of small retail business adoption of digital procurement platforms in Kampala is moderate with a larger percentage transitional. Retailers are slowly integrating applications like electronic catalogues, supplier portal and online ordering systems. As it is demonstrated, the ethics of stakeholders such as customer demands of the ethically sourced products, regulatory demands of adequate record-keeping, and competitive demands of the retail industry are the major drivers of adoption. A number of obstacles to widespread adoption exist, such as prohibitive pricing of the internet, lack of digital literacy, unreliable infrastructure, and existing dependencies on personal supplier relationships. Nevertheless, these issues have not stopped the platforms leading to a greater level of procurement transparency, an increase in accountability due to the digital records, and more systematized supplier assessment. These enhancements contribute to advancing sustainability across the three aspects of the triple bottom line: the environmental aspect, due to reduced paper waste and improved inventory management; the social aspect, due to enhanced supplier visibility and reliability; and the economic aspect, due to lower transaction costs and stock- outs. However, price remains a significant factor affecting sourcing decisions. This research indicates that stakeholders' expectations are largely mediating factors in determining how well these platforms enhance sustainable sourcing. While digital technologies enhance visibility and information flow, meaningful sustainability outcomes depend largely on how business owners respond to stakeholder demands. This study therefore recommends increased digital literacy support for SMEs, the development of affordable mobile-based procurement platforms, and policy incentives that encourage sustainable sourcing practices among small retail businesses.
An evaluation of the role of electronic payment systems in reducing procurement cycle time in Ugandan institutions
(Uganda Christian University, 2026-05-06) Tyson Tumwebaze
This paper discusses how electronic payment systems (EPS) can help to reduce the procurement cycle time in the Ugandan public institutions, with particular reference to the Ministry of Works and Transport. The study also conceptualizes EPS in terms of strategic technological resources that require complementary organizational capabilities including digital literacy, system integration and ICT infrastructure. The qualitative single-case study design was selected, where purposive and snowball sampling were used to select 17 participants who are involved in procurement and financial processes. The data was gathered by use of an open ended online questionnaire which was supplemented by analysis of documents, and analyzed using thematic analysis. The results indicate that the use of electronic payment systems and, specifically, the Integrated Financial Management System (IFMS) can greatly improve the efficiency of the procurement process through accelerating the speed of the payments processing, increasing the level of transparency, and providing the opportunity to track the transactions in real-time. Nonetheless, these advantages are not always achieved because of entrenched challenges, including; system downtimes, poor internet connectivity, low digital skills, and low level of integration between procurement and financial systems. The paper also determines the major enablers of effective use of EPS including staff training, sound ICT infrastructure and powerful management support and identifies critical gaps in capability that hinder system performance. The research finds that, even though EPS have a high potential of reducing the procurement cycle time, their effects are highly contingent with the existence of complementary capabilities within institutions. It suggests ongoing investment in digital skills building, developing ICT infrastructure, improving system integration and enhancing interdepartmental coordination. In applying RBV to a public sector setting, the study not only adds to the body of theoretical and practical understanding of the topic, but also provides context-specific information on how the topic can be effectively 9 applied to the procurement process in Uganda (and similar developing economies).
The role of change management in adopting eprocurement in Uganda: a case of the National Forestry Authority (NFA)
(Uganda Christian University, 2026-05-06) Patricia Essy Musiimenta
The adoption of electronic procurement (e-procurement) systems is a key public sector reform aimed at improving efficiency, transparency, and accountability. However, many public institutions in Uganda continue to experience challenges in fully adopting these systems due to organizational and human-related factors. This study examined the role of change management in the adoption of e-procurement systems at the National Forestry Authority (NFA), Uganda. The study specifically focused on communication, training and user support, and stakeholder engagement. Guided by Kotter’s 8-Step Change Model, the study employed a cross-sectional research design using a mixed-methods approach. Data were collected through questionnaires and key informant interviews and analyzed using descriptive and inferential statistical methods. The findings revealed a positive relationship between change management practices and the adoption of e- procurement systems. Effective communication, adequate training, and active stakeholder engagement were found to enhance system utilization, efficiency, transparency, and user satisfaction. The study concludes that effective change management is critical for the successful adoption of e-procurement systems in public sector organizations.
Evaluating the barriers of green procurement and its implementation in the logistics sector for Small And Medium Enterprises
(Uganda Christian University, 2026-05-05) Harold Seguya
This study aimed to explore what stops green procurement from taking root in Uganda’s small logistics firms, guided by the Resource-Based View. Even as sustainability gains attention worldwide, progress in Uganda stalls due to hurdles inside and outside businesses. Three goals shaped the work: understanding how tight finances hold back change, seeing whether lack of know-how slows things down, also checking if company values and leadership support make a difference. Numbers drove the method here. Information came from fixed-format surveys given to logistics SMEs based in Kampala and surrounding towns. Though designed for 226 participants, results came from just 61 usable answers. Analysis leaned on averages, correlations, then layered predictions. What stood out most? Understanding matters - deeply linked to going green (Beta = 0.72). Seeing its value also tied closely to actual use (r=0.777). On the flip, workplace roadblocks pulled hard against change - rules missing, pushback present. Resistance inside companies slows everything down. Surprisingly, when awareness and a group's ability to act were factored in, money issues stopped predicting poor outcomes. It turns out limited expertise - not just price - is what really holds things back.
Impact of procurement planning on service delivery In public organizations: a case study of Mukono Municipality
(Uganda Christian University, 2026-05-05) Lisa Utuwa Onesmus
The presented research examines the effect of procurement planning on service delivery within public organizations, including an examination on of the relationship between needs assessment and service delivery, an assessment of the relationship between budget integration and service delivery , and an exploration of the relationship between risk identification and service delivery in the case of Mukono Municipality. The research was driven by three main objectives, which include, examination of the relationship between needs assessment and service delivery, assessment of the relationship between budget integration and service delivery, and the exploration of the relationship between risk identification and service delivery in Mukono Municipality. A cross-sectional case study design was used , involving a sample of 45, the population comprised stakeholders which included , the Town Clerk, Municipal Procurement Officer, Chief Finance Officer, departmental heads, staff of the Procurement and Disposal Unit (PDU), registered suppliers, and community representatives. This population sample size was reduced to 40 respondents, through the use of stratified and purposive sampling methods. Methods used of data gathering were questionnaires, key informant interview, and document review . Questionnaire consisted of 29 questions using a five _ point Likert scale, which include demographic characteristics of respondent, needs assessment (6 questions), budget integration (6 questions) risk identification(6questions), and service delivery (6 question. Results from the correlation analysis show that all the components of procurement planning had positive correlations with service delivery as follows : needs assessment (r = 0.412, p =0.019) ; budget integration ; the components accounted for 38.9% of the total variance of service delivery (r = 0.537,p = 0.002) ; and risk identification ( r = 0.446, p = 0.011). Findings from multiple regression analysis show that (R2 = 0.389, = 6.083 , P = 0.003) budget integration as the only unique predictor(B = 0.458, p = 0.007). The study shows that there is a significant positive correlation between procurement planning and training of the service staff and proper use of the risk register . Additional recommendations target the public delivery in Mukono Municipality , and budget integration emerges as the most important aspect of the improvement here . The PPDA, Ministry of finance, and office expenditure management and contingency planning . The study recommends strengthening budget integration and developing a need assessment through the introduction of medium- term justification and reducing political interference by using the office of the Auditor General .
The effect of supply chain disruptions on logistics performance in the private sector: a case study of Royikems Industries Co. LTD, Mukono, Uganda
(Uganda Christian University, 2026-04-30) Denise Namugerwa
This study investigated the impact of supply chain disruptions on logistics performance within Uganda's private manufacturing sector, focusing on Royikems Foam Co. Ltd in Mukono as a representative case study. The purpose of the research was to investigate the effect of supply chain disruptions on logistics performance in the private sector, using Royikems Foam Co. Ltd as a case study. To achieve this, the study was guided by specific objectives: to examine the frequency of supply chain disruptions as reported by logistics and procurement staff, to evaluate the extent to which these disruptions affect production schedules and manufacturing timelines and finally, to examine the current mitigation strategies implemented by Royikems to manage these challenges. The study population consisted of 28 staff members from the procurement and logistics departments of Royikems Foam Co. Ltd. Data collection was carried out using a combination of structured questionnaires, interviews, and observations to capture both quantitative trends and qualitative insights. The study focused on a ten-year temporal scope from 2015 to 2025, allowing for an assessment of recent major disruptions, including the COVID-19 pandemic and global fuel price volatility. Data analysis involved percentage analysis to quantify respondent agreement on various disruption factors. The findings revealed that supply chain disruptions are frequent and severely undermine logistics performance, with 93% of respondents agreeing that these issues cause significant production stoppages or slowdowns. The most prominent disruptions included power outages, and customs clearance delays at the Malaba and Busia borders. While Royikems utilizes mitigation strategies such as keeping safety stocks and diversifying suppliers, 71% of staff confirmed a reliance on these inventory-based methods, yet their overall effectiveness in reducing impact remains low. Consequently, the study recommends that the management of Royikems should prioritize reliable power supply and energy resilience, launch a structured supply chain risk management training, and finally strengthen mechanisms to prevent propagation of delays to customers.
Investigating the impact of circular economy principles on strategic supplier selection: a case of Rwenzori Bottling Company
(Uganda Christian University, 2026-04-28) Joan Ainembabazi
The research question addressed the effects of the principles of the circular economy on the strategic choice of suppliers at the Rwenzori Bottling Company. It particularly sought to address; the effect of the principles of a circular economy on supplier selection, the challenges that influence supplier selection and the relation between the principles of a circular economy and sustainable performance at Rwenzori Bottling Company. A cross sectional survey research design was used to conduct the study. Data were gathered through questionnaires and on data collection census sampling technique were applied. The sample size was 100 respondents that consist of employees and management of Rwenzori Bottling Company (RBC) although 80 of them responded to the study. The research results showed the application of the principles of the circular economy at Rwenzori Bottling Company has a positive impact on strategic supplier choice and sustainable performance. The results indicated that the company focuses on suppliers who are resource-efficient, incorporates waste minimization, recycling, and reusing activities in supplier assessment, and aligns its procurement activities with sustainability objectives. Effective implementation is however limited by factors like old systems of procurement, little technology, expensive sustainable suppliers and infrastructure. The correlation analysis of Pearson further proved that there was a statistically significant moderate positive correlation between the principles of the circular economy and sustainable performance (r =.574, p <.05) with the larger the adoption of the practices of the circular economy, the better the performance in terms of environmental, social, and economic performance. Lastly, the research suggested that Rwenzori Bottling Company ought to intensify the use of the principles of the circular economy in supplier selection by investing in modern procurement technologies, increasing the training of the staff in sustainable supply chain management, improving collaboration and monitoring performance of suppliers, fostering transparency and ethical adherence, and organizational barriers to sustainable supply chain performance.
Examining relationship between supplier relationship management and operational efficiency Case study: PPDA Authority
(Uganda Christian University, 2026-04-28) Ruth Nkamusiima
This study examined the influence of supplier relationship management practices on operational efficiency at the Public Procurement and Disposal of Public Assets Authority (PPDA). Specifically, the study focused on supplier collaboration, ethical procurement practices, and supplier performance monitoring as key dimensions of supplier relationship management. The study was guided by three objectives: to examine how supplier collaboration relates to cost efficiency, to assess the relationship between ethical procurement practices and service quality, and to determine how supplier performance monitoring relates to timely delivery. A cross-sectional research design was adopted, and data were collected from 24 respondents using structured questionnaires. Quantitative data were analyzed using the Statistical Package for Social Sciences (SPSS), employing both descriptive statistics (frequencies, percentages, means, and standard deviations) and inferential statistics (Pearson correlation and multiple regression analysis). The findings revealed that all the independent variables were positively associated with operational efficiency. Supplier performance monitoring showed a strong and statistically significant effect on operational efficiency (β = 0.74, p = 0.036), indicating that continuous evaluation and monitoring of suppliers play a critical role in improving timely delivery and overall organizational performance. Supplier collaboration (β = -0.01, p = 0.965) and ethical procurement practices (β = 0.13, p = 0.661), although positively correlated with operational efficiency, were not statistically significant predictors in the regression model. The model summary indicated that the independent variables collectively explained 72% of the variation in operational efficiency (R² = 0.72), suggesting that supplier relationship management practices play an important role in influencing organizational performance. However, the relatively high correlations among variables indicate possible overlap between constructs, and the findings should therefore be interpreted with caution. In addition, the small sample size limits the generalizability of the results. The study concludes that supplier performance monitoring is the most critical factor in enhancing operational efficiency at PPDA, while supplier collaboration and ethical procurement practices remain important supportive practices. The study recommends strengthening supplier performance monitoring systems, enhancing collaboration mechanisms, and maintaining ethical procurement standards to improve operational outcomes.
The impact of sustainable waste management practices on supplier selection criteria: a case of Riley Packaging Uganda Limited, Mukono
(Uganda Christian University, 2026-04-24) Reagan Murekyezi Kansiime
The study examined the impact of sustainable waste management practices on supplier selection criteria; a case of Riley Packaging Uganda Limited (RPUL), Mukono. It specifically focused on; examining the relationship between sustainable waste management practices and supplier selection criteria, examining the relationship between waste reduction and supplier selection criteria, examining the relationship between material recycling and supplier selection criteria, and examining the relationship between safe disposal and supplier selection criteria in Riley Packaging Uganda Ltd. A cross-sectional survey research design was utilized for the study, and both quantitative and qualitative research methods were applied. Both basic random and selective sampling techniques were employed during the data gathering process, which involved questionnaires and interviews. The survey also employed a sample size of 80 respondents who work for RPUL and are part of the company's top management. The study findings revealed that waste reduction, material recycling, and safe disposal are widely practiced at Riley Packaging Uganda Ltd and all have significant positive relationships with supplier selection criteria, as evidenced by Pearson’s correlation results: waste reduction (r = .728**, p < .05), material recycling (r = .791**, p < .05), and safe disposal (r = .783**, p < .05), indicating that strengthening these sustainable waste management practices enhances operational efficiency, supply chain effectiveness, environmental responsibility, and the likelihood of selecting resource-efficient and compliant suppliers. Ultimately, the survey encouraged that Riley Packaging Uganda Ltd. reinforce waste reduction, recycling, and secure disposal practices, integrate sustainability requirements into supplier reviews, and promote environmental recognition amongst employees and providers to decorate sustainable procurement, enhance supply chain efficiency, and ensure environmentally accountable dealer choice.
Negotiation roles in conflict resolution “Case Study of Mukono Municipal Council”
(Uganda Christian University, 2026-04-24) Nixson Alyai
This study explored the roles of negotiation in conflict resolution within Mukono Municipal Council. Effective conflict resolution is effective for government sector as it fosters community cohesion and development (Deutsch, 2014). This research investigated the negotiation strategies, causes of conflict and effectiveness of negotiation, roles played by stakeholders including technical staff and community leaders in resolving conflicts. A mixed approach was used combining surveys and in-depth interviews with key informants. The study reveals that negotiation plays a vital role in resolving land disputes, resource allocation and community disagreement with collaborative negotiation approaches being more effective than competitive ones (Fisher & Ury, 2011). The findings highlight the need for capacity building and training in negotiation skills for municipal council stakeholders, contributing to more effective conflict resolution and improved community relation The findings indicated that conflicts mainly cause from power struggles among leaders, lack of transparency, and differences in personal interest, while poor communication and resource distribution were less significant factors. It was also found that negotiation strategies such as active listening, dialogue, mediation, and adherence to clear procedures are mostly used. However, follow-up after negotiation is still weak. Negotiation was found to improve relationships, promote fairness and prevent conflict escalation although it does not always produce satisfaction outcomes to both parties. The study concludes that negotiation is important tool for conflict resolution but requires improvement in implementation. It recommends strengthening transparency, enhancing follow- up mechanisms and providing continuous training in negotiation skills to improve effectiveness.
A research dissertation submitted to the School of Business on evaluating closed Loop Supply Chain Practices and their effectiveness in minimising E-waste in Uganda
(Uganda Christian University, 2026-04-23) Milly Nanfuka
This paper investigated the adoption of Closed-Loop Supply Chain (CLSC) practices by the major stakeholders in Uganda and their impact on minimizing electronic waste (e-waste). The volume of e-waste is increasing rapidly worldwide, and developing nations such as Uganda are experiencing significant challenges because of the poor implementation of policies, the use of informal recycling, and inadequate technology (Jain et al., 2022; UCUDIR, 2016). The research was based on the Stakeholder Theory (Freeman, 1984) and determined the benefits of cooperation between manufacturers, recyclers, regulators, and consumers in implementing CLSC and enhancing waste management. This study employed descriptive cross-sectional research design where quantitative techniques were utilized in order to collect data of stakeholders in the sampled urban areas of Uganda. The results revealed that there is high consensus in the adoption of CLSC practices (Mean = 3.94). The most important activities were found to be recycling and collaboration with stakeholders. Correlation analysis revealed that there were strong positive relationships between CLSC practices and sustainable waste management results with recycling efficiency (r = 0.8066) and stakeholder collaboration (r = 0.7182). Findings of the regression showed that the CLSC practices are a significant predictor of sustainable waste management ( 0.7686, p < .001), with 49.5% of the variation in outcomes explained (R 2 = 0.4951). The findings indicate that although CLSC activities are effective to enhance e-waste management in Uganda, their effectiveness largely depends on the coordination of the stakeholders and the recycling process in a highly informal society. The research concludes that increased collaboration between stakeholders, enhancements in policy implementation and infrastructure upgrading are the keys to developing sustainable e-waste management. The results provide a useful understanding to policymakers, practitioners and researchers who seek to promote successful CLSC adoption in developing nations.
Effectiveness of the Umucyo E-procurement System under donor procurement requirements in public institutions: a case study of Rema– Spiu
(Uganda Christian University, 2026-04-22) Uwase Naomie Gatama
This study examines the effectiveness of the UMUCYO e-procurement system under donor procurement requirements in public institutions, using the Rwanda Environment Management Authority (REMA) Single Project Implementation Unit (SPIU) as a case study. The research is motivated by the need to understand how institutional capacity, technology integration, and donor standards compliance influence the performance of e-procurement systems in donor-funded projects. A quantitative cross-sectional research design was thereby adopted. Data was collected using structured questionnaires that were administered to all 32 staff members involved in procurement and donor-funded project implementation at REMA–SPIU. The study also employed a census sampling technique for the purpose of ensuring full representation. Data was then analyzed using SPSS version 27, while applying descriptive statistics, correlation analysis, and regression analysis. The findings revealed that institutional capacity, technology integration, and donor standards compliance all have a strong positive relationship with the effectiveness of the UMUCYO system. The results did highlight that many people do believe that UMUCYO boosts transparency, accountability, efficiency, and record keeping. The connection analysis found strong, meaningful links between the factors studied and how well the system performs (p < 0.01). The regression analysis did reveal that these factors all together account for 96.6% of the differences in UMUCYO's performance, which shows that they have notable ability to predict power. The study in its findings and conclusion highlights and notes how well the UMUCYO e-procurement system works mostly in donor-funded projects by largely relying on solid support from the institutional, the reliable technology, and alignment with donor procurement safeguards and guidelines. It also suggests that the ongoing training, improvements to ICT infrastructure, better coordination between donor expectations and national e-procurement processes can boost system performance even further.
E-procurement and environmental sustainability: a case study of Kampala Capital City Authority (KCCA)
(Uganda Christian University, 2026-05-07) Blessing M Nabimanya
This study examined the relationship between e-procurement practices and environmental sustainability at Kampala Capital City Authority (KCCA), Uganda. Specifically, the study assessed the effects of mandatory environmental criteria in e-procurement templates, e-procurement contract management, and supplier compliance monitoring on environmental sustainability outcomes. Anchored in Institutional Theory, the research adopted a quantitative case study design, using a structured questionnaire administered to 80 selected respondents, of whom 57 provided usable responses. Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis with the aid of SPSS. The results obtained showed that e-procurement practices have a positive relationship with the outcomes of environmental sustainability. Correlation results revealed that among all the three dimensions of e-procurement and sustainability outcomes were strongly correlated and had significant relationships. The regression analysis further revealed that supplier compliance monitoring had the greatest and statistically significant impact on environmental sustainability, with mandatory environmental criteria and contract management showing positive but also marginally significant impacts. In general, the model had a high predictive ability, with 68.2% of the variation in the level of environmental sustainability explained. The research finds that although KCCA has achieved significant progress towards embedding environmental concern into e-procurement, more can be done in terms of enhancing supplier compliance monitoring efforts to achieve more significant sustainability results. The research suggests to strengthen the enforcement mechanisms, to enhance the digital monitoring system, and to develop the capacity of the procurement employees and suppliers. The results are useful both in policy and practice because they provide empirical evidence of how the use of e-procurement can be exploited to promote environmental sustainability in public sector procurement in Uganda.
The impact of supplier evaluation practices on investor confidence among Small and Medium Enterprises in Kyaka II Refugee Settlement
(Uganda Christian University, 2026-05-07) Florence Mukandungutse
In this study, the effects of supplier evaluation techniques were evaluated on the investors' confidence among the SMEs operating in Kyaka II Refugee settlement in Uganda. This was carried out through three objectives. The study used the descriptive/correlational methodology in which quantitative data collection and analysis methods were used to collect information from 133 SME owners in the area using the self-administrative method of questionnaire. The results show that supplier evaluation techniques had a great joint influence on the investors' confidence (Aggregate mean=3.33) where quality assessment (Mean = 3.40) and cost assessment (Mean = 3.80) were highly influential and delivery performance moderately influential (Mean = 2.80). Investor confidence for SMEs was high (Mean = 3.75). A highly significant correlation was found between supplier evaluation methods and investor confidence (r = 0.68, p < 0.01). Some of the key obstacles encountered were unstructured supplier selection procedures and inadequate documentation (33.8%), poor record-keeping (21.1%), and undue emphasis on interpersonal relations (18.8%). Some suggestions to overcome the obstacles are organizing training sessions on how to conduct supplier evaluations (26.3%), developing procurement policies in writing (22.6%), and using community scorecards for evaluating suppliers' performances (21.1%). It is clear from the research that proper supplier evaluation techniques increase investors' confidence. Some recommendations include investing in training programs, using affordable technologies to monitor suppliers, developing policies that promote documentation, and fostering partnerships between investors and SMEs within the setting of refugees.
The effect of logistics management practices on customer satisfaction: a case study at Glovo Uganda
(Uganda Christian University, 2026-05-07) Dawn Acen
This study looks at the influence of logistics management practices on customer satisfaction in Glovo Uganda with major factors being delivery timeliness, order accuracy, rider performance, and communication systems. In recent years, urban delivery has become more efficient, with on-demand delivery services gaining more traction each day, and logistics management plays a crucial role in guaranteeing timely deliveries, minimizing service failures, and delivering high satisfaction levels to customers. A mixed methods approach is used for the research, which involves qualitative case analysis and quantitative analysis of secondary data from company reports, industry publications, online statistics, and customer reviews. The study examines operational trends and performance metrics to determine the impact of key logistics practices on customer satisfaction and service reliability. Results show that good logistic management practices contribute to customer satisfaction through timely delivery, error minimization in orders, performance improvement of the riders and effective communication with the customers. Problems like urban traffic, coordination of the riders, communication delay, etc. affect the overall service efficiency. The study offers evidence based recommendations to Glovo Uganda on how to optimize its logistics processes, make the service reliable and enhance customer satisfaction. From the academic point of view, the study adds to the scarcity of knowledge related to logistics management and customer satisfaction in digital delivery markets in emerging contexts and can provide insights to guide future research, policy making and operational strategies in such markets.

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