Bachelor of Procurement & Logistics Management

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A Dissertation Sudmitted to the School Of Business in Partial Fulfillement of the Requirement for the Award of a Bachelor's Degree of Procurement and Logistics Management of Uganda Christian University
(Uganda Christian University, 2023-09-14) Hillary Kiza Birungi
The COVID-19 pandemic posed unprecedented challenges to healthcare systems worldwide, exposing vulnerabilities in health supply chains. This case study delves into Uganda's unique experience during the COVID-19 pandemic, offering a comprehensive assessment of the resilience of its health supply chain. The study examines critical factors that contributed to the supply chain's success or failure, encompassing a wide range of dimensions, including logistics, procurement, distribution, and stakeholder engagement. Through a mixed-methods approach, this research combines quantitative data on supply chain performance, such as inventory turnover rates and lead times, with qualitative insights gained from interviews with key stakeholders at various levels of the healthcare system. These stakeholders include government officials, healthcare providers, pharmaceutical companies, and non-governmental organizations Findings from the study not only highlight the importance of proactive planning and stockpile management but also emphasize the crucial role of adaptability and flexibility in responding to unforeseen disruptions. It underscores the significance of robust infrastructure, effective communication, and collaboration among stakeholders in mitigating the impact of a pandemic on the health supply chain. Furthermore, this research identifies specific challenges and successes within Uganda's health supply chain, drawing valuable lessons that can inform policy and practice globally. It provides practical recommendations for strengthening health supply chains to better prepare for and respond to future health crises. By learning from Uganda's experience, healthcare systems worldwide can enhance their resilience and ensure the availability of essential medical supplies during pandemics, ultimately safeguarding public health on a global scale.
A research dissertation submitted to the School of Business on evaluating closed Loop Supply Chain Practices and their effectiveness in minimising E-waste in Uganda
(Uganda Christian University, 2026-04-23) Milly Nanfuka
This paper investigated the adoption of Closed-Loop Supply Chain (CLSC) practices by the major stakeholders in Uganda and their impact on minimizing electronic waste (e-waste). The volume of e-waste is increasing rapidly worldwide, and developing nations such as Uganda are experiencing significant challenges because of the poor implementation of policies, the use of informal recycling, and inadequate technology (Jain et al., 2022; UCUDIR, 2016). The research was based on the Stakeholder Theory (Freeman, 1984) and determined the benefits of cooperation between manufacturers, recyclers, regulators, and consumers in implementing CLSC and enhancing waste management. This study employed descriptive cross-sectional research design where quantitative techniques were utilized in order to collect data of stakeholders in the sampled urban areas of Uganda. The results revealed that there is high consensus in the adoption of CLSC practices (Mean = 3.94). The most important activities were found to be recycling and collaboration with stakeholders. Correlation analysis revealed that there were strong positive relationships between CLSC practices and sustainable waste management results with recycling efficiency (r = 0.8066) and stakeholder collaboration (r = 0.7182). Findings of the regression showed that the CLSC practices are a significant predictor of sustainable waste management ( 0.7686, p < .001), with 49.5% of the variation in outcomes explained (R 2 = 0.4951). The findings indicate that although CLSC activities are effective to enhance e-waste management in Uganda, their effectiveness largely depends on the coordination of the stakeholders and the recycling process in a highly informal society. The research concludes that increased collaboration between stakeholders, enhancements in policy implementation and infrastructure upgrading are the keys to developing sustainable e-waste management. The results provide a useful understanding to policymakers, practitioners and researchers who seek to promote successful CLSC adoption in developing nations.
Adoption of E procurement systems on organizational performance of SME'S
(2024-09-10) Ndawula
ADOPTION OF EMERGING TECHNOLOGIES IN LAST MILE DELIVERY
(Uganda Christian University, 2025-09-12) Sandrine Umuhirewase
ABSTRACT The study titled “Adoption of Emerging Technologies in Last-Mile Delivery: Opportunities and Challenges. A Case Study of Jumia” aimed to investigate how emerging technologies influence delivery speed and accuracy, reduce operational costs while improving efficiency, and enhance customer satisfaction in Jumia’s last-mile delivery operations. A descriptive cross-sectional research design was employed, utilizing a mixed-methods approach. Quantitative data were collected using structured questionnaires distributed to 80 selected employees, including delivery personnel and customer service representatives, to measure delivery outcomes and operational efficiency. Qualitative data were gathered through semi-structured interviews with operations and logistics staff to explore deeper their experience and perceptions of technology implementation. Probability (simple random) and non-probability (purposive) sampling were employed to realize representativeness and richness of data. Descriptive and inferential statistics were utilized for quantitative responses, and thematic content analysis for qualitative responses. The findings proved that emerging technologies significantly improve delivery speed, accuracy, and operating efficiency at Jumia. Technologies such as real-time tracking, route optimization, and automation systems improved delivery reliability, minimized errors, and minimized delays. Cost-effectiveness was realized through reduced fuel consumption, lower customer service costs, and easier order processing. Besides, customer satisfaction was positively impacted via timely notifications, correct deliveries, enhanced communication, and transparency, leading to increased loyalty and trust. Generally, technology adoption was proven to be a major driver of competitiveness and performance in last-mile delivery. Based on these findings, the study recommends that Jumia needs to keep investing in advanced technologies such as Artificial Intelligence (AI), Internet of Things (IoT), and predictive analytics in order to increasingly accelerate delivery speed, accuracy, and operational efficiency. The company should also utilize automated systems for warehouse and routing management, create centralized digital communication interfaces, and provide continuous training to staff on new emerging technologies.
An evaluation of the role of electronic payment systems in reducing procurement cycle time in Ugandan institutions
(Uganda Christian University, 2026-05-06) Tyson Tumwebaze
This paper discusses how electronic payment systems (EPS) can help to reduce the procurement cycle time in the Ugandan public institutions, with particular reference to the Ministry of Works and Transport. The study also conceptualizes EPS in terms of strategic technological resources that require complementary organizational capabilities including digital literacy, system integration and ICT infrastructure. The qualitative single-case study design was selected, where purposive and snowball sampling were used to select 17 participants who are involved in procurement and financial processes. The data was gathered by use of an open ended online questionnaire which was supplemented by analysis of documents, and analyzed using thematic analysis. The results indicate that the use of electronic payment systems and, specifically, the Integrated Financial Management System (IFMS) can greatly improve the efficiency of the procurement process through accelerating the speed of the payments processing, increasing the level of transparency, and providing the opportunity to track the transactions in real-time. Nonetheless, these advantages are not always achieved because of entrenched challenges, including; system downtimes, poor internet connectivity, low digital skills, and low level of integration between procurement and financial systems. The paper also determines the major enablers of effective use of EPS including staff training, sound ICT infrastructure and powerful management support and identifies critical gaps in capability that hinder system performance. The research finds that, even though EPS have a high potential of reducing the procurement cycle time, their effects are highly contingent with the existence of complementary capabilities within institutions. It suggests ongoing investment in digital skills building, developing ICT infrastructure, improving system integration and enhancing interdepartmental coordination. In applying RBV to a public sector setting, the study not only adds to the body of theoretical and practical understanding of the topic, but also provides context-specific information on how the topic can be effectively 9 applied to the procurement process in Uganda (and similar developing economies).
Analysis of the effectiveness of the last mile delivery strategies on Customer satisfaction
(Uganda Christian University, 2024-09-09) ATWIINE
Assesing the Barriers to Implementation of Sustainable Supplychain Practices
(Uganda Christian University, 2026-05-08) Ivan Henry Ogaino
An assessment of the hindrances to the adoption of Sustainable Supply Chain Practices (SSCP) at Mukwano Industries Ltd. Due to the increased focus worldwide on sustainability, manufacturing organizations have been compelled to consider sustainability in terms of environmental, socio- economic, and other aspects of the supply chains. However, despite the need for the organizations in developing countries to adopt these initiatives, they fail to do so in a significant manner. Therefore, the purpose of the study is to identify any financial, technological, organizational, and institutional barriers to the adoption of SSCP at Mukwano Industries Ltd. Descriptive research was adopted along with the application of quantitative method. The questionnaires were administered to employees involved in procurement, logistics, manufacturing, and management departments. Descriptive statistics, including means and standard deviations, were used to analyze the collected data. The results show that the high cost of implementing SSCP, inadequate financial resources, poor technological infrastructure, employee resistance, lack of top management commitment, insufficient knowledge of sustainability practices, and weak enforcement of environmental regulations are among the key barriers to the adoption of SSCP. Organizational and financial constraints emerged as the most significant challenges affecting implementation. In conclusion, although Mukwano Industries Ltd recognizes the importance of sustainable supply chain practices, various internal and external barriers limit their effective adoption. The study recommends strengthening management support, enhancing employee capacity through training, adopting appropriate technologies, ensuring proper budgeting and allocation of funds, and enforcing environmental laws. This research contributes valuable insights to the existing body of knowledge on sustainable supply chain management in developing countries.
Assessing the Readiness of the Public Sector to Embrace Electronic Procurement in Uganda.
(Uganda Christian University, 2023-09-27) Dickson Sserulika
E-procurement adoptions make purchasing activities are more effective in terms of both time and cost. In Uganda the adoption of e-procurement is at infant stage. The focus of this report is on adoption of e-procurement and value that can be achieved in public sector. The study was guided by three objectives namely, to examine the already established electronic procurement systems in the public sectors, to assess the electronic procurement readiness in public sectors of Uganda and to assess the human capital in regards to embracing e-procurement in public sectors of Uganda. The study was guided by the UTAUT theory of adoption and several works by different scholars on adoption of E-procurement in state corporations. The research methodology used in the study include the data collection techniques which focus on questionnaire as primary data collection, and secondary data collection involved books, journal and internet search engine like Google scholar. Non probability sampling was used in this study. Public sectors Limited has adopted the E-procurement system even though several procurement functions are still carried out in the traditional manual system. Some of the functions that are yet to be done through the e-procurement system include increased transparency, cost saving because of reduced paper work, easy payment, traceability of documents. E-procurement is successfully implemented through business level of transaction i.e. organization to organization and not at individual level such as purchasing vehicles online. However, this progress cannot be ignored as it enlightens and exposes individual procurement experts to some practical knowledge on e-procurement such as the e-data interchange, e-sourcing, e-payment and risk management. At the country level they have made little progress towards full application of E-procurement and more efforts are required in order to fast track the process. Hence the government has to be more committed and needs to provide its full support.
Assessing the stakeholder perception on organizational readiness in implementation of sustainable procurement at Joint Medical Store in Uganda
(Uganda Christian University, 2026-05-05) Gonza Enyeu
This study was set to establish whether or not the management of Joint Medical Stores (JMS) was ready to adopt sustainable practices in procurement. The aim of the research was to explore the perception of the degree of organisational preparedness by the stakeholders, to identify the key enablers and to identify the main barriers to implementing sustainable procurement. The research adopted a hybrid method of data collection that entailed both quantitative and qualitative data collection methodology. The research collected quantitative data that was done using a questionnaire that was given to 53 individuals of which 50 could be analyzed further. The data were analyzed by using Statistical Package of the Social Sciences (SPSS) software and responses of the Likert-scale questions were coded and interpreted using descriptive statistics, such as mean, standard deviation and percentages. The interviews with key informants were held and the information was thematically analyzed. The findings indicate that JMS is fairly prepared to adopt sustainable procurement. The management commitment was considered the strongest enabler of JMS, and the staff training and skills, and the financial resources were the weaker enablers. The major challenges were related to finances, skills and awareness of sustainable procurement. The study finds that, although JMS has a high management commitment to sustainable procurement, there are feasible obstacles to its complete implementation. It recommends enhancing financial resources, staff training and awareness and institutionalizing management support on sustainable procurement, to increase preparedness.
Assessment of Waste Management Practices on Sustainability
(Uganda Christian University, 2023-09-20) Agnes Atuhaire
The rapid population growth in higher institutions of learning are threat to the Environment. This result in more waste and concurrently the development result in New Life Patterns, Standard of living and attitudes change the waste composition to include more and more waste which calls for various waste management practices. The study was about analyzing waste management practices on sustainability a case study of Uganda Christian University. The objectives of the study included Assess waste combustion practices on sustainability at Uganda Christian University, Evaluate the efficiency and effectiveness of garbage collection practices at Uganda Christian University to determine their contribution to waste reduction and sustainable waste management, Examine the viability and impact of composting practices on sustainability by evaluating the quantity and quality of compost produced at Uganda Christian University. The study was carried out in Mukono District. The study employed both Qualitative and quantitative techniques in date collection. In addition, the data was analyzed using descriptive statistics and relational statistics and sampling and purposive techniques were used in interview and questionnaire methods of data collection. The research used a total population of 380,38 respondents in Uganda Christian University.
Blockchain technology and organizational performance: a case study of Malawi Communication Regulatory Authority (MACRA)
(Uganda Christian University, 2026-04-27) Frank Zimba
This research work aimed to examine the effect of blockchain technology on the performance of organizations. In particular, this research work sought to investigate how blockchain technology can enhance the performance of an organization. This study was conducted based on the various problems facing the Malawi Communications Regulatory Authority (MACRA). Such challenges included delayed licensing, data verification, lack of transparency, poor audit trail, and data manipulation among others.In this case, a mixed method approach in conducting research was applied. This approach involved both quantitative and qualitative data collection methods. Data was gathered from a total of 86 respondents in the headquarters of MACRA in Lilongwe. The data obtained had a response rate of 79%. Structured questionnaires were used in collecting data on the three types of performance measures, while semi-structured interviews involved eight key informants.The results showed high agreement that the technology would have positive implications for all three performance areas. As regards accountability, the mean score was 4.10, with a significant correlation (r = 0.621, p < 0.01). The highest mean score and strongest correlation were obtained for transparency (r = 0.648, p < 0.01, mean score = 4.14), with strong endorsement of real-time license application tracking (mean score = 4.24). The mean score for operational performance was 4.12, with a correlation coefficient of r = 0.602, p < 0.01, while data accuracy had the highest endorsement (mean score = 4.22).The study has demonstrated that blockchain technology holds significant promise for enhancing the performance of MACRA along all three performance areas. However, its successful implementation would require proper planning, infrastructure development, capacity building, changes in legislation, and appropriate change management. Recommendations have been made for the MACRA management, the government of Malawi, policymakers, and academics.
Contracts Management and Supply Chain Efficiency: A Case Study of Windle International Uganda.
(Uganda Christian University, 2025-08-20) GODFREY AFUKAR PETER SAKATA
This study investigates the impact of contracts management practices on supply chain efficiency at Windle international Uganda, a non-governmental organisation operating in the education sector. recognising the critical role of effective contract management in ensuring timely and cost effective delivery services, the research aims to identify how contract clarity, risk mitigation strategies and ongoing monitoring influence supply chain performances. A quantitative approach was employed to get data using structured questionnaire. The sample comprised procurement officers, contracts administrators, supply chain personnel, suppliers. Data analysis involved descriptive statistics to quantity responses. Finding reveal that a significant majority (76.8%) of respondents perceive contract terms as clear, attributing this to the use of standardised templates and legal reviews. However, ambiguities in contract terms still lead to delays and inefficiencies as reported by 62.6% of the participants. Risk mitigation clauses such as penalties for non- compliance and force majeure provisions are commonly included and deemed effective by 72.1% of the respondents. Nonetheless, challenges like legal complexities and supplier resistance persist Continuous monitoring practices, including the use of key performance indicators (KPIs) and regular audits, are in place with 67.4% of the respondents engaging in a monthly or continuous monitoring. Despite this, barriers such as inadequate resources and poor data management hinder effective compliance tracking Supply chain performance indicators such as on-time delivery rates and inventory turnover, are generally positive with 81.4% reporting high on time delivery rates. Overall, 76.7 of the respondents rate the impact of contract management on supply chain efficiency as positive or very positive The study concludes that while Windle international Uganda has established robust contract management practices, there is need a need for enhanced training, improved stakeholder engagement, and investment in monitoring tools to address existing challenges. Future research could explore longitudinal impacts of contracts management practices across multiple NGOs to provide a broader perspective
DISSERTATION
(UCU, 2024-09-23) KIRUNDA MEDY
ABSTRACT. Using Uganda Christian University as a case study, this study looked at the limitations impacting procurement procedures in private companies and how they affect operational effectiveness. The study focused on budgetary limitations, organizational design, and regulatory compliance. Budgetary restrictions were observed to frequently result in trade-offs between cost and quality, which had an impact on decision-making and procurement schedules. It was discovered that the organizations decentralized procurement procedures contributed to delays and inefficiencies. In addition, it was observed that delays were introduced by legal compliance and regulatory requirements because of the stringent documentation and approval procedures. The study aimed at identifying these constraints and evaluate their impact on procurement performance to suggest ways to improve procurement practices. Using a cross-sectional design, the study combined quantitative and qualitative methods, gathering data through questionnaires, interviews, and observations from a sample of 44 employees out of a total population of 655, selected via stratified sampling. Primary data was collected through direct observations and structured and semi-structured interviews. The study ensured validity by maintaining a Content Validity Index (CVI) of at least 0.70 and upheld reliability through consistent data analysis methods.In chapter four, the data collected is presented, analyzed, and interpreted using tables, pie charts, and bar graphs. Key findings reveal that budgetary limitations lead to compromises in procurement quality and efficiency, while the organizational structure affects the implementation of strategic procurement initiatives. Although regulatory compliance is crucial, it adds to delays and inefficiencies. The study's significance lies in its potential to improve cost efficiency and procurement practices at Uganda Christian University, offering insights that could lead to substantial savings and enhanced organizational outcomes. The research is geographically focused on Uganda Christian University's main campus in Mukono, Uganda, and spans a period of three months. Anticipated limitations include respondent availability and potential reluctance to share information, which will be managed through careful planning and confidentiality assura
Dissertation
(Uganda Christian University, 2024-09-25) OKAO Jesse
This dissertation consists of five chapters. Chapter one consists of introduction of the variables, their scope and statement of the problem, objectives of the study, research questions and the scope of the study. Chapter two draws down the literature review of all the objectives. Chapter three narrates the methods of data collection, population size and sample size of the study population while chapter four and five crown data analysis, presentation, interpretation and discussion of research findings, conclusions, recommendations and spot areas of further research respectively. New times roman size 12 and 1.5 line spacing was used to compile this proposal. The scope of this study is restricted to the barriers of sustainable procurement in local governments in Uganda with general objectives such as highlighting the factors perceived to be the most important barriers to implementing sustainable procurement in local governments in Uganda, investigating the value or benefits of sustainable procurement practices in public sector organizations and developing proposed interventions aimed to successfully implement sustainable procurement practices. Some of the barriers of sustainable procurement include; lack of awareness, cost implication, availability of suppliers of sustainable products, tools or services, knowledge and capacity, structural and organizational change, effective supplier engagement among others. The benefits include; the control of costs through whole life costing, compliance with environmental legislation, management of risk, and competitive advantage among others. Some of the interventions aimed at successfully implementing sustainable procurement include; conducting initial training in key sustainable procurement principles and coming up with a sustainability criterion when awarding key contracts. The research was exploratory in nature and that is to say that it adopted both qualitative and quantitative methods of data collection. In qualitative, the researcher was able to analyze findings on the ground through interaction with the participants at the field in order to make the research study more meaningful while in quantitative method, the researcher presented the findings statistically in table form so as to make the analysis easy. A sample size of fifty-two (52) respondents was studied of which only thirty-seven (37) responded to the questionnaires issued to them. Fourteen respondents understood the concept of sustainable procurement while twenty-three had no idea about the concept and also didn’t observe any benefits articulated to sustainable procurement in the organization. However, the rest of the respondents stated some benefits of sustainable procurement such as; Value for money and the costs attributed to the procured products were controlled throughout its shelf life. The majority of them considered lack of top management support and sustainable procurement being a very costly venture as most important barriers to sustainable procurement. Amidst these barriers, the respondents suggested some interventions aimed at successfully implementing sustainable procurement including conducting initial training in key sustainable procurement principles and providing a sustainability criterion when awarding key contracts. The researcher discussed the results of the findings with respect to the general objectives of the study; he related his field findings with the literature review and found a good coloration between the two sets of data. He recommended these research findings to the students and all procurement practitioners, the organization and finally to the government. He also spotted areas of further research
Dissertation
(Uganda Christian University, 2024-09-18) Deng Malok
This research investigates how procurement planning affects public organization service delivery, concentrating on Wakiso District. Three main goals drove the research: first, to examine the roles that different stakeholders played in the procurement planning process; second, to assess the effect that high-quality planning has on service delivery; and third, to determine the extent to which the choice of procurement methods affects service delivery in Wakiso District. The study's findings reveal that effective stakeholder engagement during procurement planning significantly enhances service delivery outcomes. However, challenges such as inadequate training and resistance from external stakeholders hinder the full realization of these benefits. This is consistent with Grillitsch & Rekers (2016), who argue that stakeholder involvement is crucial for successful public sector procurement but is often insufficiently addressed. Additionally, the research highlights the positive impact of quality plans on service delivery, with a majority of respondents acknowledging improvements in accountability, transparency, and the reduction of project delays and cost overruns. These findings align with Smith, & Irani (2003), who emphasize the role of quality management in enhancing project efficiency. However, the study also identifies gaps in the regular review and updating of quality plans, which Oakland (2014) notes as essential for maintaining their relevance in dynamic service delivery environments. Finally, the study assesses the influence of procurement methods on service delivery, concluding that the choice of method significantly affects the timeliness and quality of service delivery. This finding supports the argument by Thai (2001) that procurement methods must be carefully selected to align with organizational goals and service delivery requirements. In conclusion, this research underscores the critical role of procurement planning in enhancing service delivery in public organizations. It calls for improved stakeholder engagement, regular updates to quality plans, and careful selection of procurement methods to optimize service delivery outcomes in Wakiso District. The study contributes to the existing body of knowledge by providing empirical evidence on the importance of these factors in public sector procurement, particularly within the Ugandan context
E-procurement and environmental sustainability: a case study of Kampala Capital City Authority (KCCA)
(Uganda Christian University, 2026-05-07) Blessing M Nabimanya
This study examined the relationship between e-procurement practices and environmental sustainability at Kampala Capital City Authority (KCCA), Uganda. Specifically, the study assessed the effects of mandatory environmental criteria in e-procurement templates, e-procurement contract management, and supplier compliance monitoring on environmental sustainability outcomes. Anchored in Institutional Theory, the research adopted a quantitative case study design, using a structured questionnaire administered to 80 selected respondents, of whom 57 provided usable responses. Data were analyzed using descriptive statistics, Pearson correlation, and multiple regression analysis with the aid of SPSS. The results obtained showed that e-procurement practices have a positive relationship with the outcomes of environmental sustainability. Correlation results revealed that among all the three dimensions of e-procurement and sustainability outcomes were strongly correlated and had significant relationships. The regression analysis further revealed that supplier compliance monitoring had the greatest and statistically significant impact on environmental sustainability, with mandatory environmental criteria and contract management showing positive but also marginally significant impacts. In general, the model had a high predictive ability, with 68.2% of the variation in the level of environmental sustainability explained. The research finds that although KCCA has achieved significant progress towards embedding environmental concern into e-procurement, more can be done in terms of enhancing supplier compliance monitoring efforts to achieve more significant sustainability results. The research suggests to strengthen the enforcement mechanisms, to enhance the digital monitoring system, and to develop the capacity of the procurement employees and suppliers. The results are useful both in policy and practice because they provide empirical evidence of how the use of e-procurement can be exploited to promote environmental sustainability in public sector procurement in Uganda.
E-procurement on organizational efficiency
(Uganda Christian University, 2026-05-13) Winfred Nambozo
The study investigated the influence of e-procurement on cost efficiency of the Kampala Capital City Authority (KCCA) in particular, the level of e-procurement adoption, its influence on cost efficiency and the factors that hinder its successful adoption. The Technology Acceptance Model (TAM) and organisational e-readiness were used as theoretical framework. A quantitative cross-sectional survey design was adopted, with a survey sample size of 56 respondents from procurement, finance, ICT and administration departments at KCCA, of which 54 were properly responded to (96.4% response rate). The questionnaires were administered and analysed using descriptive statistics, Pearson's correlation and regression analysis with the help of SPSS.The results showed that e-procurement adoption at KCCA is average with a grand mean of 3.49, suggesting that e-procurement is in place, but not yet fully integrated. It was also revealed that e-procurement has a positive impact on cost efficiency with a grand mean of 3.81, especially in terms of cost reduction, reduction in expenses for printing and distribution of documents and improved budget management. E-procurement also showed a positive impact on organisational efficiency with a grand mean of 3.74, suggesting that respondents generally believe e-procurement enhances efficiency. But results from Pearson correlation analysis showed that e-procurement adoption has weak positive but statistically insignificant correlation with organizational efficiency (r = 0.218, p = 0.114), and cost efficiency has weak positive but statistically insignificant correlation with organisational efficiency (r = 0.064, p = 0.645). There was also a weak negative and insignificant link between implementation challenges and organizational efficiency (r = -0.083, p = 0.552). The key challenges of e-procurement implementation include security, lack of coordination among departments, insufficient ICT infrastructure and poor internet connectivity with a grand mean of 4.27. The study finds that while e-procurement can increase efficiency at KCCA, it is limited by partial implementation and implementation challenges. The study suggests strengthening the full integration of e-procurement systems, enhancing ICT infrastructure, staff training and capacity building, and coordination and monitoring processes to optimise efficiency benefits. The study adds to the evidence on e-procurement and efficiency in the Uganda public sector
E-Procurement Systems and Decision Making Processes in an Organization. A Case on Hill Water
(Uganda Christian University, 2025-06-10) Jennifer Amutuhire
The adoption of e-procurement systems has increasingly become a strategic priority for organizations seeking to enhance efficiency, transparency, and cost-effectiveness in procurement processes. This study investigated the impact of e-procurement systems on decision-making processes at Hill Water. The research explored how different components of e-procurement systems, e-tendering, e-catalogue, e-invoicing and payment system influence decision-making. Employing a quantitative case study design, data was collected from 67 employees at Hill Water using questionnaires. The findings indicate a strong and statistically significant positive relationship between e-procurement systems and improved decision-making processes. A multiple linear regression model revealed that the e-procurement components collectively explain a substantial portion of the variance in decision-making (R^2 = 0.692, Adjusted R^2 = 0.687), with the model being highly significant (F (5, 61) = 28.56, p < 0.001). Individually, all tested components demonstrated significant positive relationships with decision-making: e-tendering (B = 0.35, p < 0.01, with a correlation of r = 0.72), e-catalogue (B = 0.28, p < 0.05), e-invoicing (B = 0.19, p < 0.05). These key statistical findings underscore the crucial role of a well-implemented e-procurement system in enhancing organizational decision-making. The study recommends that Hill Water continues to strategically invest in and optimize its e-procurement infrastructure to further enhance organizational efficiency and effectiveness based on these empirical result.
Effect of Electronic Procurement on Organizational Supply Chain Performance: A Case Study of the Petroleum Authority of Uganda
(Uganda Christian University, 2024-09-17) Phionah Rwendeire
This study investigated the impact of electronic procurement on organizational supply chain performance, with a specific focus on the Petroleum Authority of Uganda. Employing a descriptive cross-sectional research design, the study aimed to evaluate the roles of electronic tendering, e-invoicing, and e-payments in enhancing supply chain efficiency and effectiveness. A sample of 45 employees from the procurement department and other related departments were selected through stratified random sampling, and quantitative data was collected using structured questionnaires and data analyzed using SPSS. The findings indicate that electronic tendering significantly enhances supply chain performance by increasing efficiency, reducing costs, and fostering competitive bidding. Despite these benefits, some challenges related to procurement cycle times and communication persist. Electronic invoicing has also demonstrated a positive impact, particularly in streamlining payment processes and improving cash flow management. However, the effectiveness of electronic invoicing in reducing errors and disputes with suppliers varies across organizations. Electronic payments have contributed to faster transactions, improved administrative efficiency, and enhanced financial security, though issues related to transaction accuracy and cash flow management remain. The study concludes that while electronic procurement systems offer considerable advantages in operational efficiency, cost-effectiveness, and supplier relationships, there are areas for improvement. Recommendations include enhancing system integration and user training for electronic tendering, fully integrating electronic invoicing systems into financial workflows, and addressing challenges associated with electronic payments. These measures will help organizations fully capitalize on the benefits of electronic procurement and achieve more consistent performance improvements in their supply chains.
Effect of electronic procurement systems on organizational performance a case of DHL Uganda.
(Uganda Christian University, 2024-09-11) Karuhanga Edward
This is a theoretical research report based on the review of the effect of electronic procurement systems on organizational performance using a case of DHL Uganda. The study sought to achieve three specific objectives that are; to analyze the effects of e- tendering systems on organizational performance, to determine the effect of e- invoicing systems on organizational performance and to assess the role of e-payment systems on enhancing organizational performance. This research therefore assesses how these technology systems enhance operational efficiency, cost reduction and process optimization Using a cross sectional research design, the study incorporated the mixed method approach i.e. the qualitative and quantitative analysis of procurement data so as to get results. Structured questionnaires were handed out to 49 employees to gather data but only 40 of them managed to respond. The results showed a positive relationship between electronic procurement systems and organizational performance. These results indicate that the e-payments systems streamline financial transactions, reduce costs and improve customer satisfaction. E-tendering systems notably promote transparency, reduce transaction costs in the procurement process and strengthen supplier relationships while e-invoicing improves accuracy, reduces operational costs and strengthens supplier relationships. The findings also present valuable recommendations and practical insights for professionals and organizations aiming to implement the systems to optimize procurement processes on how to maneuver the challenges that may come along.

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